Terms of Service
Effective November 10, 2026
These terms apply to the AI phone answering service (the "Service") provided by Anchor Reception LLC ("Anchor Reception," "we," "us") to the business that signs up for it ("you" or "Client"). By starting a trial or using the Service, you agree to these terms.
1. The Service
The Service answers calls forwarded from your business phone line, speaks with callers on your behalf, collects their details, flags calls you've defined as emergencies, routes those calls or alerts to the contacts you give us, and sends you call summaries.
2. Not an emergency service
The Service does not replace 911 or any emergency service. Anyone facing a life-threatening situation, including a gas leak, fire, carbon monoxide alarm or medical emergency, should call 911. We do not guarantee that every call will be answered, transferred or summarized, or that any alert will be received.
3. AI limitations
The Service uses artificial intelligence. It can mishear callers, misunderstand requests or record details incorrectly. You are responsible for reviewing summaries, following up with callers and making all decisions about your customers and jobs. The Service does not diagnose problems or quote prices unless you specifically instruct us to provide approved information.
4. Free trial
New clients may use the Service free for 14 days. If you choose to continue after the trial, the one-time setup fee and your first month are billed at that time. If you don't continue, you owe nothing.
5. Plans, billing and minutes
- Monthly plans are billed in advance and include a set number of call minutes per month.
- Unused minutes do not roll over. Minutes beyond your plan are billed at the rate shown on our website, currently $0.35 per minute.
- Annual plans are paid in advance and are not refundable for partial years.
- We may change prices with at least 30 days' notice by email. Changes take effect at your next billing period.
- If a payment fails, we may pause the Service until the balance is paid.
6. Cancellation
Monthly plans have no long-term contract. You can cancel at any time by email, and cancellation takes effect at the end of your current billing period. Setup fees and partial months are not refunded. When you cancel, turn off call forwarding on your phone so calls stop reaching the Service.
7. Your responsibilities
- Give us accurate information about your services, hours, service area, emergency rules and on-call contacts, and tell us when it changes.
- Keep your call forwarding set up correctly and your on-call contacts reachable.
- Follow the laws that apply to your business, including any notice or consent requirements for recording calls and for sending text messages.
- Not use the Service for unlawful purposes, robocalling, spam or harassment.
8. Call recording
The Service records and transcribes calls in order to produce summaries. You are responsible for any notice to callers that the law requires where you do business. On request, we will add a recording notice to the greeting.
9. Phone numbers
You keep ownership of your own business phone number. Any phone number we assign for routing your calls belongs to us or our providers and may be released after you cancel.
10. Your data
Information about your callers belongs to you. We handle it as described in our Privacy Policy. For 30 days after cancellation, you may ask us for a copy of your call summaries. After that, we delete call data under our normal retention schedule.
11. Third-party providers
The Service relies on third-party providers for voice AI, telephone service, email and hosting. Outages or changes at those providers may affect the Service, and we are not responsible for their failures.
12. Disclaimer of warranties
The Service is provided "as is" and "as available." To the fullest extent allowed by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.
13. Limitation of liability
To the fullest extent allowed by law, we are not liable for lost profits, lost jobs, lost customers or any indirect, incidental, special or consequential damages. Our total liability for any claim related to the Service is limited to the fees you paid us in the three months before the claim arose.
14. Indemnity
You agree to defend and hold us harmless from claims arising from your business, your instructions to us, the information you provide or your failure to comply with the law.
15. Text messages
If you or your callers agree to receive text messages through the Service, message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for help.
16. Changes to these terms
We may update these terms. We'll post the new version here, change the effective date and email clients about significant changes. Continuing to use the Service after a change means you accept the updated terms.
17. Governing law
These terms are governed by the laws of the State of Georgia, and any dispute will be resolved in the state or federal courts located in Georgia.
18. Contact us
Anchor Reception LLC
Georgia, USA
john@anchorreception.com
(706) 621-5274