Privacy Policy

Effective November 10, 2026

Anchor Reception LLC ("Anchor Reception," "we," "us") provides an AI phone answering service for businesses. This policy explains what information we collect through anchorreception.com and through our service, how we use it and the choices you have.

1. Who this policy covers

• Website visitors who browse anchorreception.com or contact us.
• Clients: businesses that use our service to answer their calls.
• Callers: people who call a client's phone line that our service answers.

2. Information we collect

From website visitors. We don't use advertising trackers and we don't sell data. Our hosting provider may keep basic technical logs, such as IP address and browser type, for security and performance. If you call or email us, we keep what you share, such as your name, contact details and message.

From clients. Business name, contact details, information about your services, hours and on-call procedures, and billing information. Payments are handled by our payment processor; we don't store full card numbers.

From callers. When someone calls a client's line answered by our service, we process that call on the client's behalf. This includes the caller's phone number, the call audio, a transcript, a summary, and details the caller provides, such as name, address and a description of the problem.

3. How we use information

• To answer and route calls for our clients, and to send them call summaries and emergency alerts.
• To provide, maintain and improve the service, including reviewing calls for quality and accuracy.
• To set up, bill and communicate with clients.
• To respond to questions and demo requests.
• To comply with the law and to prevent fraud and abuse.

4. Caller information belongs to our clients

We handle caller information as a service provider for the business the caller contacted. That business decides how the information is used, for example to schedule a visit or return the call. If you have a question about a specific call, contact that business, or contact us and we'll help.

5. How we share information

• We do not sell personal information.
• With the client whose line was called, so they can follow up.
• With service providers that help us run the service, such as voice AI, telephony, email, hosting and payment providers, only as needed to provide the service.
• If required by law or legal process, or to protect the rights and safety of others.
• As part of a merger, sale or transfer of our business, in which case this policy continues to apply.

6. Text messages (SMS)

7. Call recordings and how long we keep information

Calls answered by our service may be recorded and transcribed so we can produce accurate summaries. We keep recordings, transcripts and summaries for as long as needed to provide the service to the client, generally no longer than 12 months, unless the client asks us to delete them sooner or the law requires us to keep them longer. Client account and billing records are kept as required for tax and accounting purposes.

8. Security

We use reasonable administrative, technical and physical safeguards to protect information, and we limit access to people and providers who need it. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

9. Children

Our website and service are meant for businesses. We don't knowingly collect personal information from children under 13 through our website.

10. Your choices

You can ask us to access, correct or delete personal information we hold about you by emailing john@anchorreception.com. If the information came from a call to one of our clients, we'll work with that client to respond.

11. Changes to this policy

We may update this policy from time to time. We'll post the new version here and change the effective date above. If we make significant changes, we'll notify our clients by email.

12. Contact us

Anchor Reception LLC
Georgia, USA
john@anchorreception.com
(706) 621-5274